Refund and Returns Policy

Warranty & Returns Policy

Last updated: June 2026

At qmrUSA, we are committed to the quality and precision of our medical technology. By making a purchase, you accept these terms, which are designed to ensure fair commercial practices and the delivery of high-performance equipment in optimal condition.

1. Quality Commitment

  • Factory New Equipment: We distribute only brand-new, factory-sealed hardware.
  • Dual Quality Control: Each unit undergoes a rigorous factory test followed by a second exhaustive technical verification by our specialized team before shipment.
  • Professional Standard: Our systems are professional tools. We do not support "trial purchases" or impulse buying. We request firm, well-researched purchase decisions.

2. Return Policy

A. Notification Period

You have a maximum of 10 calendar days from the delivery date to request a return. Please email us at [Insert Support Email] with the subject: "Return - [Order Number]".

B. Voluntary Return Fees

For returns not related to manufacturing defects (e.g., change of mind), if the unit is found in perfect condition, a partial refund will be issued, deducting:

  • Actual initial shipping costs (even if the order had "Free Shipping").
  • A restocking/administrative fee, as the item is no longer "factory-sealed."

C. Mandatory Conditions

No refund will be processed until the item passes a technical inspection. The product must retain its original warranty seal and serial number intact. If engineering analysis detects unauthorized internal manipulation or intentional damage, the refund will be denied.

3. Technical Warranty (1 Year Coverage)

All devices include a 1-year manufacturer’s warranty against internal manufacturing defects.

  • Online Technical Assessment: Most issues are software configuration-related. Our engineers will perform a remote assessment before authorizing any physical return.
  • Shipping Logistics: For U.S. customers, qmrUSA manages the return logistics. For international customers, shipping costs for repairs are the responsibility of the buyer.
  • Exclusions: Warranty is void if damage is caused by power surges, drops, humidity, or broken physical seals.

4. Shipping Damages

qmrUSA is not liable for carrier-related damage. Upon delivery, inspect the outer packaging carefully. If you detect deep dents or signs of tampering, take photo and video evidence before opening the box. This is mandatory for filing claims with shipping insurance.

5. Lifetime Post-Warranty Support

As direct partners with the manufacturing plants, we provide ongoing access to spare parts and repair services at preferred rates for our customer community, ensuring your technology remains operational for years to come.

6. International Shipping & Returns

  • Shipping & Customs Responsibilities: For all orders shipped outside the United States, the buyer assumes full responsibility for all international shipping costs. Additionally, the buyer is responsible for all customs clearance procedures, duties, tariffs, and local taxes. qmrUSA is solely responsible for exporting and dispatching the item from our facility; extracting the equipment from customs and managing all necessary documentation and taxes is strictly the buyer's responsibility.

  • International Returns: International customers are subject to the same 10-calendar-day notification period outlined in Section 2. However, for returns originating outside the U.S., the buyer must initially assume all return shipping costs. Exception: If our engineering team inspects the unit and definitively determines that the issue was caused by a manufacturing defect, qmrUSA will reimburse the return shipping costs to the buyer.

  • Enhanced Quality Control: To minimize issues abroad, please note that all equipment designated for international shipment undergoes a mandatory double-testing functionality protocol before leaving our warehouse.