Suggested response: For domestic shipments within the United States , the average delivery time is 3 to 5 business days . For international shipments , the estimated transit time is approximately 5 business days , subject to customs clearance and inspection times in your country. Orders confirmed after 1:00 PM (EST) are processed the next business day.

Suggested answer: All our shipments are shipped with heavy-duty packaging and insurance coverage. Within the United States, we use UPS and USPS priority networks . For international shipments and global distribution, we use corporate express services through DHL, UPS, and USPS Priority Mail . Upon processing your shipment, you will automatically receive a tracking number.

Suggested answer: Sanatox.com guarantees a 100% secure transactional environment. Our platform has an active SSL Certificate (end-to-end encryption verifiable by the closed padlock icon in your address bar under the HTTPS protocol). Furthermore, the site is privately hosted on the highly reputable servers of SiteGround USA , which implement real-time traffic monitoring software to prevent unauthorized access and protect your personal data.

Suggested answer: All prices in our technical catalog, payment gateways, and commercial invoices are expressed and processed exclusively in US Dollars (USD) . If you make your purchase from abroad using a local credit or debit card, your bank will automatically apply the conversion to dollars according to your country's exchange rate at the time of the transaction.

Suggested answer: Sanatox LLC operates under a 100% digital distribution and e-commerce model , with centralized logistics and shipments from the state of Florida, USA. We do not have a physical store or showroom open to the general public.

This operating scheme allows us to optimize structural costs, which translates directly into the ability to offer you free shipping within the U.S. , highly competitive prices on next-generation hardware, and lifetime specialized engineering support through advanced remote channels.

Suggested answer: In accordance with current United States tax regulations, sales tax is automatically calculated and applied during checkout only for purchases with a physical delivery address within the state of Florida . Orders destined for other U.S. states or international shipments are exempt from local sales tax, and any import duties in their destination country are the responsibility of the customer.

Suggested response: Once your payment is processed through our payment gateway, our automated WooCommerce® system will immediately send you an order confirmation email with a detailed breakdown of your purchase and your invoice number. If you purchased digital download software, you will receive a secure access link at that time. For physical equipment, once the carrier picks up the package from our warehouse, you will receive a second email with your tracking number.

Suggested answer: All our analyzers, iridoscopes, and technological systems come with a one (1) year official factory warranty that covers any technical defects in internal components and manufacturing. Because each unit undergoes double quality control (in-house testing and a second thorough inspection by the Sanatox team before shipment), our incident rate is only 0.01%.

Note on seals: To maintain the validity of the warranty, it is mandatory not to alter or remove the physical seal and serial number affixed to the equipment.

Suggested response: As these are business and professional investment tools, we do not accept cancellations due to incorrect selection or impulse purchases. For physical hardware, we offer a 10-day return period from delivery, subject to fair conditions: the product must be brand new, sealed, and in its original packaging. A partial refund will be issued, deducting the initial shipping costs and an administrative fee for depreciation.

Digital exclusion: Instant download software does not support any type of refund or return once the link has been accessed by the customer.

Suggested answer: Yes, we guarantee support and specialized training. At Sanatox, we don't just distribute technology; we ensure you know how to use it professionally to boost your practice or independent business (such as Amway Nutrilite networks). We provide detailed technical video tutorials, operating guides in Spanish and English, and a support channel to answer questions about software installation or system configuration. Your purchase includes lifetime support and the expertise of our engineering team.